Sign-in

It’s Just Smarter Now: How AI Is Rewriting UX for Everyone

AI is shifting the way we use websites. The focus isn’t the web; it’s the assistant that navigates it for you.

“I used to take pride in answering every customer call. Now my AI handles most of them so I can focus on the work I love.”
– Probably Larry, from Larry’s Lawns

This Morning’s Rabbit Hole: UX, AI, and What’s Next

Some mornings hit differently. Today, mine started with a casual scroll and turned into a rabbit hole about where user experience or UX for applications is heading now that AI is baked into nearly everything. From shopping and learning to researching and building, AI is replacing a lot of the tedious clicking, searching, and filtering we used to do manually.

It’s happening fast. If you’re part of modern digital life, you’ve probably noticed that a good portion of your daily tech interactions now involve an AI model. It reminds me of how Google once changed everything. People set it as their homepage the moment they realized its power. That was the first big shift. This is the next one.

AI isn’t replacing the web. It’s just becoming the layer between us and it.

The Shift From Searching to Asking

We used to search the web ourselves. Now we just ask a model to do it for us. What used to take 20 minutes of scanning, filtering, and digging is now done in a single response.

This is a fundamental UX shift. We’re not changing how websites look. We’re changing how people use them. Instead of navigating through dozens of pages, users are engaging with intelligent assistants that summarize, recommend, and act.

The web hasn’t gone away. It just isn’t the front door anymore.

No, Websites Aren’t Dead

Some people ask, “If AI can handle everything, do we still need websites?”

The answer is yes, absolutely. But they’re evolving.

Static websites may fade. But functional, dynamic, AI-integrated sites are just getting started. Websites are no longer just digital brochures. They’re becoming tools that think, act, and serve.

Let me show you what I mean through a totally realistic and only slightly made-up example…

Case Study: Larry’s Lawns and the AI That Changed Everything

Larry owns a successful landscaping business. His WordPress site helped him pick up new customers over the years. He loved helping clients, answering phone calls, and being hands-on.

But as Larry’s business grew, so did the number of calls. Same questions, day after day. He found himself spending more time explaining how to fix yellow patches of grass than actually mowing lawns.

Hiring someone didn’t feel right. It was hard to train someone to match Larry’s knowledge and voice. So he tried something new.

Larry trained a language model using his own content, FAQs, and experience. Within days, he had a virtual assistant running on his website. It could:

  • Answer common customer questions
  • Help book appointments
  • Offer seasonal lawn care reminders
  • Maintain Larry’s personal tone and brand

He launched it. Some customers missed the personal touch, but most appreciated the instant help. And they trusted that Larry was still behind the scenes.

In just a few weeks, Larry cut his phone time dramatically, booked more jobs, and finally had breathing room. With that free time, he bought a lottery ticket and won. Larry sold the business to a tech startup and moved to Fiji.

That’s the kind of shift we’re talking about.

Table 1: Traditional vs. AI-Augmented Customer Support

FeatureTraditional SupportAI-Powered Assistant
Hours of OperationBusiness Hours24/7 Availability
Number of ConversationsOne at a TimeUnlimited, Simultaneous
Brand ConsistencyVaries by repAlways On-Brand
Speed of ResponseMinutes to HoursInstant
Cost to ScaleHigh (More Staff)Low (One-Time Setup)

Table 1: Comparing traditional customer support with a GenAI-powered assistant.

Websites Are Becoming Workflows

What changed for Larry is what’s about to change for millions of small businesses.

A website used to be a storefront. Now it’s a workflow. It’s where customers do things. They don’t want to browse through eight service pages and call you. They want instant help, answers, and solutions.

Larry’s Lawns went from an old-school web presence to a fully automated customer service engine. Sandra can now activate her LarryBot while she’s on the tennis court and come home to perfectly trimmed hedges.

That isn’t a future scenario. That’s already happening.

What AI Means for UX

The UX shift isn’t just about convenience. It’s about attention.

People don’t want to spend time on screens doing grunt work. They want results. That means removing friction, reducing steps, and giving users exactly what they need when they need it.

This doesn’t make learning or working too easy. It just removes the bottlenecks. That energy gets redirected to higher-value tasks.

We’re not replacing human input. We’re refining how we apply it.

Final Thought

If Larry hadn’t had a website, he never would have launched his AI assistant. He would’ve kept grinding, answering calls, and missing opportunities.

The difference today is that websites are evolving. They’re not going anywhere. They’re becoming smarter, more helpful, and more personal.

And they’re giving people like Larry the time and tools to scale what matters.

More

Deep Stretches

Deep Stretches

Pushing the boundaries of understanding our existence. Edgy merch and thought stretching

Send Me A Message

Pro Suite Assist Promotion
Digital Footprint
FREE .COM Domain for 1 Year

Claim a free .COM domain with your Pro Suite hosting account.

Terms and Conditions: Offer valid with Pro Suite Assist and Manage hosting package purchase.. This promotion applies exclusively to new Pro Suite hosting accounts. The free domain registration is limited to one year. Domain renews at standard pricing. Premium domains excluded.

Digital Footprint
FREE .COM Domain!

Claim a free .COM domain with your Pro Suite hosting account.

Offer valid with Pro Suite Assist and Manage hosting package purchase. This promotion applies exclusively to new Pro Suite hosting accounts. The free domain registration is limited to one year. Domain renews at standard pricing. Premium domains excluded.

Combined Widgets

Solutions Start Here. Ready to Begin?

The ultimate tool for project management and web development. Empower your creativity with Problem Solver.

Subscribe for the latest

Start with Clear and Detailed Prompts

When interacting with AI, especially generative models, the specificity of your request matters a lot. Detailed prompts lead to more accurate and satisfying outputs. For example, instead of asking for “a landscape,” specify the type of landscape, the time of day, the mood you’re aiming for, and any key elements you want included.

For models like Artist (DALL-E-3), which generate images based on text descriptions, it’s beneficial to think visually. Describe not just the objects you want to see, but also the style, atmosphere, and emotions you want the image to convey. Terms like “sunset colors,” “mystical atmosphere,” or “in the style of impressionist painters” can help guide the AI to produce results that better match your vision.

Your first interaction with an AI might not always produce the perfect outcome. Use the results as a learning opportunity to refine your approach. If the output isn’t what you expected, consider adjusting your prompt to be more precise or to clarify any misunderstandings. Iteration is a powerful tool in getting closer to the desired result.

Problem Solver Project Management

Project Quote

Receive a clear cost estimate of relevant Problem Solver solutions to boost your productivity.

Problem Solver Project Management

Project Resources

Each Project Evaluation includes a personalized list of resources specific to your project.

Problem Solver Project Management

Project Breakdown

Every Project Evaluation comes with a custom step by step guide to accomplish your goal.

Your Project is being evaluated!

Thank you for taking the time to share your project! I look forward to the opportunity to work with you! You can visit your Project Dashboard here.

Respectfully,
Alexander J. Gill